FAQ
Frequently Asked Questions
How long does order processing take?
Orders are usually processed within 1 to 3 business days after payment confirmation.
How long does delivery take?
After dispatch, delivery usually takes 2 to 5 business days.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details when available.
Can I change my order after purchase?
If you need to change your order, please contact us as soon as possible at support@finallibuy.com. If the order has already been processed or shipped, changes may not be possible.
What should I do if I entered the wrong address?
Please contact us immediately at support@finallibuy.com. Customers are responsible for providing the correct delivery address at checkout.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos of the product and packaging. Our team will review the issue and assist you.
How can I contact customer support?
You can contact us by email:
We aim to respond within 1 to 2 business days.